We are grateful to Karl for his guidance and expertise in helping us successfully resolve a dispute we had with a car dealer.

The dispute was centred around failed injectors in our 2007 Toyota Hilux ute.

The dealer claimed the failure had been caused by diesel bug. We could find no evidence to support that opinion. With Karl alongside we went to the small claims tribunal claiming the injector breakdown was the result of mechanical failure not diesel bug, and the car dealer should meet the cost of the repairs..

The mediator ruled that the car dealer had to prove that dirty fuel had caused the problem. Their case relied on a laboratory report they had commissioned, which revealed the lowest detectable level of fungi contamination in the fuel filter that had been taken from our vehicle.

Karl produced opinion from several experts that questioned whether that level of contamination could have done the damage .Karl also produced expert opinion that more tests than the one the car dealer had commissioned would be needed to prove fuel bug had caused the injector failure. Karl’s knowledgeable responses to technical questions asked by the mediator also negated claims from the other side of the argument.
The case was won.

We were reimbursed for the cost of the repairs and Karl’s fee.

All round a most successful outcome.