KARL IS THE ‘CAR WHISPERER’!

In April 2010, our two year old Volvo XC90 was diagnosed as having fuel contamination when it began shuddering and smoking from the exhaust. After a few weeks at the garage the engine no longer even started. After several weeks disagreeing with the garage that fuel contamination was the problem, the AA Technician I had been speaking to suggested I call Karl at Auto Assess.

As soon as Karl was allowed to look at the engine and asked for specific tests on the vehicle it was obvious that the problem had been misdiagnosed and we finally were given some answers. Also if I had given permission for the parts that I was originally told needed changing (at a cost of $16,000) then it would have been difficult to know what the real problem was – that the engine had hydrolocked. Karl instigated the process of notifying the insurance and the car manufacturer – it took three months to repair our car. The bill for our car repair was $50,000.

Because of Karl’s vast mechanical experience and excellent investigative skills, Karl was able to reach the best solution possible for us. We received a new engine partly paid by the insurance and partly by Volvo.

Without Karl I know this would not have been possible no matter how much I tried. If you have any doubts or concerns about your vehicle Karl is definitely the person to contact. We will always be grateful to him.