In May 2014 I had an accident with a 2012 Porsche Carrera 911 in Newmarket Auckland. I accepted that it was my fault and I was responsible for the cost of repairs. I was absolutely astounded when I received an invoice from Insurance company demanding that I pay $14660 for the repair. I could not believe the amount as I had thought the damage was only minor.I found Auto Assess on the internet and was impressed by the testimonials for similar kinds of problems. I asked if they would assess and advise me if the cost of repairs were reasonable for the damage I had done to the Porsche.

Karl assessed the damage and got back to me he told me there are several areas where repairs could have been undertaken instead of new replacement parts. He advised that the insurers were quite arrogant in regard discussing the matter and insisted the matter was dealt with by the Dispute Tribunal service.

Karl advised me at every step of the way what needed to be done. He sent me a report which clearly listed the areas of the repair which were contentious and advised that he would be able to be an expert witness by teleconference for the court hearing as I am in Auckland and Karl of Auto Assess is in Wellington.

On the day of the hearing Karl very impressively challenged the insurance assessor on every aspect of the repair strategy used by the insurance company and defended my position in the fact I was being charged over $5,000 more than the repair was worth.

The outcome was very favorable to me, the court said that the insurance company was unreasonable in the way they repaired the car and reduced the repair cost by over $5,000 which was the amount Karl had estimated the repair should have cost if it had been done properly.

Auto Assess Limited have been outstanding in assisting me with this issue I would not hesitate to recommend them to anyone who finds they have a similar issue against a big insurance company. Thanks again Karl

I appointed Karl as an independent assessor on my behalf when I crashed into a parked car riding my bike. Even though I actively sought the owner of the car, who not present at the time of the crash, the insurance-company-who-shall-not-be-named wrongly assessed — one would believe they intended it — the damage. I was being charged upwards of $2,600 as they tacked on the other damages that had nothing to do with my crash. I asked for a review, but being the corporation they are, they cheerfully ignored me and basically said “pay us $2,600”.

I asked around, and I was told by friends that I have two choices: “pay up” or “get professional help”. I heard of car-on-car assessment, but, to be honest, I was unsure if anyone would bother with a cyclist. But, what the heck, I called Karl, and since then Karl has been an invaluable source of good advice, and morale support.

Not only did Karl manage to get the cost down to $1,400, which was indeed the correct cost and assessment, but he encouraged me to demand that the insurance company pay for the fees that I have spent. He insisted, correctly, that it was their fault I had to hire him! For me, this is my most important experience with Karl: Karl seems intent on doing not only a good job, but doing the right thing. Why should honesty be rewarded by these insurance company shenanigans?

This has moved to the DT, of which I am pleased, despite the obvious bother. And although the result of the DT is yet unknown, as far as I’m concerned I’ve pretty much won the assessment and moral battle, and Karl has been a great and smart advisor — not to mention a cheerleader! — and has integrity that can be trusted.

Thanks, Karl.