I appointed Karl Pemberton to act on my behalf regarding a vehicle claim before I left New Zealand for the UK. I am extremely pleased with the way he conducted the process. He kept me informed regularly and stated what was needed and what he felt the outcome should be. He went about his business in a very professional manner and the claim was settled satisfactorily. I have no hesitation in recommending him and should I ever be in this position again in NZ I would certainly call on him.